Phone now to make an appointment: (07) 5524 5565

FAQ

Where can you provide services?

We have both in-clinic and mobile services available to our clients. We are located in Banora Point, NSW, and provide mobile services to homes, schools, preschools and aged care facilities across the Northern NSW and Gold Coast regions.

My partner and I both work full time. Can you see my child at school? Do you have Saturday appointments?

Yes and yes! We are able to provide mobile services to schools, or if you would prefer to be at the appointment we also have Saturday morning appointments available.

Do clients need a referral from a GP?

No, referrals are not necessary unless you are using a Medicare benefit. Please see funding and rebates for more information on Medicare referral requirements to find out whether you will require a referral for Medicare purposes.

Is there any government funding available?

Clients may be eligible for 5 Medicare rebates under the Chronic Disease Management (formerly EPC) plan. We bulk bill clients under this medicare plan for 30 minute intervention sessions. If you require an assessment or longer intervention session, you will be required to pay the ‘gap’ fee. (Contact us if you require more information regarding gap fees). Please ask your GP about referring your child to Speak Volumes under the Chronic disease management plan.
If your child is diagnosed with an autism spectrum disorder or a disability such as Down Syndrome, Fragile X Syndrome, cerebral palsy or hearing or vision impairment, they may also be eligible to receive Medicare rebates. Please see the rebates and funding page or contact us to find out more.
Veterans who are eligible for a Gold card or White card are eligible for free speech pathology services under the Department of Veterans Affairs arrangement. For more information, see their fact sheet HERE

What does an assessment involve?

For children, an assessment involves talking to the parents/carers to collect the necessary background information and areas of concern. Depending on your needs and the age of the child, we will then conduct a play-based assessment where we observe your child’s skills and difficulties in order to establish accurate, measurable goals to work towards. We will also liaise with other professionals in your child’s life including teachers and health professionals, to discuss the assessment findings and promote a holistic approach to therapy, where all professionals working with the child are kept up to date with where the child is at in therapy.
For adults, we will discuss with clients (and their carers or families, if applicable) their areas of concern and collect relevant background information. We will also liaise with other professionals who are involved with the client to gather an accurate medical history. From here we will have an informal conversation and we may ask you to complete a number of small tasks to determine your strengths and difficulties. A standardised assessment may be used to determine specific areas of impairment, however most assessments are informal in nature, and are used to determine measurable goals for therapy.

What do I need to bring to my first appointment?

Please bring any current referrals, previous therapy discharge letters or medical notes to the first appointment. It will also be useful to bring along contact details for your GP and other involved professionals including health professionals and teachers.

My child is very reluctant to talk…Is it still worth having an assessment?

Absolutely. We understand that all children are different and will warm to strangers at different rates, however our experience has left us with an ability to encourage and motivate even the most reluctant children to participate! We also use a variety of techniques to observe the skills we need to see in a play-based setting, so children will feel comfortable, not intimidated!

What is involved in therapy?

Every therapy session will be different depending on the individual’s needs. Generally, paediatric therapy will involve a variety of different activities that motivate and interest your child whilst helping them to achieve their individual goals, while adult therapy is often very functional and specific to situations that are important for the client. We also provide support to families to apply strategies beyond the clinic and promote generalisation.

How may a speech or language disorder affect school performance?

Children with communication disorders frequently do not perform at grade level. They may struggle with reading, have difficulty understanding and expressing language, misunderstand social cues, avoid attending school, show poor judgment, and have difficulty with tests.
Difficulty in learning to listen, speak, read, or write can result from problems in language development. Problems can occur in the production, comprehension, and awareness of language sounds, syllables, words, sentences, and conversation. Individuals with reading and writing problems also may have trouble using language to communicate, think, and learn.

I’m not sure whether my child needs speech therapy or not?

You are the expert in understanding your child’s development, and as your child’s ‘significant other’, it is important that you be the judge. If you think your child has difficulties communicating effectively, don’t hesitate to seek professional help. Don’t be put off by well-meaning friends or family members who are overly reassuring. Early identification can prevent other problems developing, such as difficult behaviour, learning difficulties (especially with reading and spelling) and difficulty with social skills such as relating to and getting along with other people.